Doing Business With MARKEM

Your satisfaction is our primary objective. MARKEM looks forward to developing a partnership with you as we help meet your business needs. This information will help you and MARKEM Customer Service establish and maintain a positive relationship when you order parts and supplies.

How to open an account with MARKEM Corporation

The following information is required to open your account:

Your ship-to address with the telephone and fax number
Your bill-to address with the telephone and fax number
Two credit references
A copy of your tax-exempt certificate indicating the products that are exempt OR the completed new customer checklist indicating that you are taxable.

All new accounts require credit review and approval. This usually takes no longer than 24 hours. If approved, we usually extend terms of Net 30 days, shipping point. If not, other credit terms are arranged with our Finance Department.

All new accounts also require sales and use tax exemption documentation before an order can be processed.

How to place an order

Call, fax or mail your order to the Customer Service Department. Customer Service Representatives are ready to assist you from 8:00 a.m. to 5:00 p.m. EST

Order by Phone: 1-800-322-0057 or 1-800-322-0116 - Customer Service
Order by Email: custsvc@markem.com
Order by Fax (Supplies): 1-800-435-2923 or 603-357-1835
Order by Fax (Machines): 1-603-355-9923
To Request Service: 1-800-258-5356 ext. 8032
Order by Fax (Service): 1-603-352-7938

Order by Mail:

MARKEM Corporation
PO Box 2100
Keene, NH 03431

Please supply us with the following information in order to place your order expeditiously:

Your account number or your shipping and billing address
Your purchase order number
Any special instructions or “attention to" instructions
Method of shipment
The MARKEM part numbers and/or descriptions of the items you wish to order
If applicable, the tax status of the order.

Minimum Order Value

A minimum order requirement for all supplies and spare parts of $75.00 per/order.

Tax Exemption

For orders being placed that will be tax exempt, please supply us with the Tax Certificate including any other applicable documentation supporting your exemption (e.g. direct pay permit) by faxing it to the attention of Tax Department Corporate Finance at 603-358-0110 or mailing it to the above address. In the event that you need a copy of the Tax Certificate for your state, you may contact our Tax Department at 1-800-258-5356 ext. 2267.

If your purchases are occasionally exempt, we will leave your account taxable. However, please provide exemption information related to the specific products or advise us if we should refer to your purchase order for tax information.

Credit Cards

We accept MasterCard, Visa, American Express or purchasing cards.

Prices and Availability

We will confirm our current list price and delivery time with you when you place an order over the phone. A fax acknowledgement will also be sent to your attention after an order has been placed. If you require this information before placing your order, please call Customer Service for a quotation.

Prices are exclusive of federal, state, excise or use taxes, which will be separately shown on invoices. Quoted prices apply for 15 days. Prices are exclusive of freight, duties, taxes and fuel surcharge.

All MARKEM Corporation prices are subject to change without notice. We reserve the right to correct printing or clerical errors.

Changes

If additional information about Buyer’s requirements warrants, MARKEM Corporation reserves the right to stop work on the order and submit a proposal to Buyer. Because MARKEM’s policy is one of continuous improvement, MARKEM Corporation reserves the right to change specifications and design at any time upon notification of Buyer.

Typographical Errors

MARKEM Corporation shall not be held responsible for typographical errors.

Freight Policy

MARKEM complies with ICC Incoterms 2000. All orders are shipped using Exworks Collect to your preferred carrier account number. Alternatively, you may request MARKEM to ship DDP prepay and add. Freight, duties and taxes and/or fuel surcharge, if applicable, will be added to your invoice. Shipments made by truck (common carrier) are always sent freight collect. In any case, freight charges are billed at the prevailing rates.

Remit to Address

Payments should be sent to MARKEM Corporation, PO Box 3542, Boston, MA, 02241.

Goods Damaged in Shipment

All goods should be inspected immediately upon receipt. Retain all packing and shipping papers. Goods damaged in shipment are the responsibility of the delivering carrier who should be contacted immediately if damage occurs. Freight claims for damage, must be filed against the carrier by the customer. If no remarks are made about the condition of the shipment, MARKEM Corporation will assume no liability. Shipments are tendered to the carrier in accordance with the stipulations of the Uniform Bill of Lading.

Returned Goods Procedure

Return goods require a Return Authorization Number (RAN) or Service Request Number which must be obtained by calling the Customer Service Department, Technical Support Department, Dispatch or by speaking to any Sales or Field Support representative. We will need to know the following:

Customer contact person and phone number
Purchase order number
Machine model & Serial number or Lot # (if applicable)
Quantity
Reason for return

Your Service Representative will indicate where the returned goods should be sent. The Return Authorization Number (RAN) must be clearly displayed on each package that is returned. The RAN will be cancelled if the product is not returned within 30 days of the RAN issuance.

Unacceptable Returns

Made to order or custom products
Merchandise held over 30 days that have shelf life considerations
Merchandise held over 90 days without shelf life considerations
Merchandise in unusable condition as determined by MARKEM Corporation
Obsolete items
Product that is not in its original container or has been labeled or altered by the customer in any way
Merchandise returned without a Service Request Identification Number

Restocking Charge

There will be a restocking charge on all return of goods which MARKEM determines to be free defects in material and workmanship and which conform to MARKEM specifications in effect at the date of shipment. On return goods over $100 in value, the restocking fee will be 20 % of the then-current list price; on goods less than $100, a flat fee of $25 will apply. We ask that you mark the outside of your package with the Return Authorization Number or Service Request Identification Number you have been issued.

Cancellations

If Buyer cancels an order prior to completion, all future work thereon will be stopped by MARKEM Corporation as soon as reasonably possible and a cancellation charge will be rendered in the amount of the costs incurred to the date of stoppage plus 10%, less allowances MARKEM Corporation may be able to make for standard components and salvage. Cancellations for any completed items shall not be effective, and the order will be shipped and billed to the Buyer at the order prices.

Limitations

MARKEM Corporation will not be liable for its failure to perform or its delay in performance of any order due to labor dispute, fire, explosion, floods, riots, lockout, injunction, interruption of transportation, acts of government or public enemy, inability to obtain supplies at reasonable prices or other causes beyond its control.

MARKEM’s federal ID

# 02-016-3170