Returned Goods Policy

No returns are accepted in the United States without a Return Authorization Number (RAN), which must be obtained by contacting the Customer Service Department. We will need to know:

Customer contact person and phone number
Purchase order number
Machine model & Serial number or Lot # (if applicable)
Quantity
Reason for return

Your Customer Service Representative will indicate where the returned goods should be sent. The RAN must be clearly displayed on each package that is returned.

The RAN will be cancelled if the product is not returned within 30 days from when the RAN was issued.

Unacceptable Returns

Made to order or custom products
Merchandise held over 30 days that have shelf life considerations
Merchandise held over 90 days without shelf life considerations
Merchandise in unusable condition as determined by MARKEM Corporation
Product that is not in its original container or has been labeled or altered by the customer in any way
Merchandise returned without a Return Authorization Number

Goods Damaged in Shipment

All goods should be inspected immediately upon receipt. Retain all packing and shipping papers. Goods damaged in shipment are the responsibility of the delivering carrier who should be contacted immediately if damage occurs. Freight claims for damage must be filed against the carrier by the customer. If no remarks are made about the condition of the shipment, MARKEM Corporation will assume no liability. Shipments are tendered to the carrier in accordance with the stipulations of the Uniform Bill of Lading.

Restocking Charge

There will be a restocking charge on all return of goods which MARKEM determines to be free defects in material and workmanship and which conform to MARKEM specifications in effect at the date of shipment. On return goods over $100 in value, the restocking fee will be 20% of the then-current list price; on goods less than $100, a flat fee of $25 will apply. We ask that you mark the outside of your package with the Return Authorization Number you have been issued.

Cancellations

If Buyer cancels an order prior to completion, all future work thereon will be stopped by MARKEM Corporation as soon as reasonably possible and a cancellation charge will be rendered in the amount of the costs incurred to the date of stoppage plus 10%, less allowances MARKEM Corporation may be able to make for standard components and salvage. Cancellations for any completed items shall not be effective, and the order will be shipped and billed to the Buyer at the order prices.

Limitations

MARKEM Corporation will not be liable for its failure to perform or its delay in performance of any order due to labor dispute, fire, explosion, floods, riots, lockout, injunction, interruption of transportation, acts of government or public enemy, inability to obtain supplies at reasonable prices or other causes beyond its control.